Refund policy
§ 9 Right of withdrawal and cancellation policy for consumers
9.1 As a consumer, you have the right to cancel this contract within 14 days without giving any reason, with the exception of products with individual engraving or other personalization/individualization/modification that you have commissioned us with. The revocation period is 14 days from the day on which the consumer or a third party named by the consumer, who is not the carrier, has or has taken possession of the goods. In order to exercise the right of withdrawal, the consumer must inform us,
Gebr. Kühn GmbH & Co. KG
Forststraße 14
73529 Schwäbisch Gmünd, Germany
Phone +49 (0)7171/41031
Fax +49(0)7171/41020
E-mail: info@sonja-quandt.com
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of the decision to withdraw from this contract. The consumer may use the following sample text for this purpose, which is, however, not mandatory:
To
Gebr. Kühn GmbH & Co. KG
Forststraße 14
73529 Schwäbisch Gmünd, Germany
Fax +49(0)7171/41020
E-Mail: info@sonja-quandt.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in the case of communication on paper)
Date
(*) Delete as applicable.
In order to comply with the withdrawal period, it is sufficient for the consumer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
9.2 If the consumer (hereinafter referred to as "you") revokes the contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
You must return the goods to us or hand them over to us without delay and in any case no later than 14 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of 14 days. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. You shall bear the costs of the direct return of the goods.
9.3 Unless otherwise agreed by the parties, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
